Customer Terms of Service

These Terms govern access to and use of the Correlia platform by business customers. If you are a job candidate, see the Candidate Interview Terms and the Candidate Privacy Notice.

1. Agreement and acceptance

1.1 These Customer Terms of Service (the “Terms”) are a binding agreement between Correlia Inc., with its address at 630 Chapel St., New Haven, CT 06510, USA (“Correlia”, “we”, “us”), and the organisation that creates a Correlia account or enters into an Order Form (“Customer”, “you”).

1.2 You accept these Terms by clicking to accept them at account creation, by signing an Order Form that references them, or by using the Services. The person accepting confirms that they are authorised to bind Customer. The Services are for business use only.

1.3 Each Order Form incorporates these Terms. Correlia may offer a pilot or free trial; unless an Order Form says otherwise, it is free of charge, provided “as is”, may be limited or ended by Correlia at any time, and remains subject to these Terms in full.

1.4 If these documents conflict, the order of precedence is: the DPA, for the processing of personal data; an Order Form, but only for terms it expressly states override these Terms; these Terms; then the Documentation. No Order Form may weaken Sections 5, 6 or 8 unless it refers to them by number.

1.5 Candidates are not parties to these Terms. Correlia’s relationship with Candidates is governed by the Candidate Interview Terms (/legal/candidate-terms), the Candidate Privacy Notice (/legal/candidate-privacy-notice) and the AI Transparency Statement (/legal/ai-transparency).

2. Definitions

“AI Hiring Laws” means laws governing the use of artificial intelligence, automated decision tools, or video-interview or biometric technology in recruitment or employment, including those listed in Section 5.3.

“AI Outputs” means content the Services generate using artificial intelligence, including scores (resume match, requirements match, hard-skills, soft-skills and overall), per-question evaluations, AI summaries, Integrity Reports and suggested interview questions.

“Authorised Users” means the employees, contractors and agents Customer authorises to use the Services under its account.

“Candidate” means an individual Customer considers for a Vacancy using the Services.

“Candidate Content” means interview recordings (video and audio), live-coding widget input and interview transcripts.

“Candidate Data” means personal data about Candidates processed through the Services, including contact details, resume and profile data, Candidate Content, AI Outputs relating to a Candidate, integrity signals and hiring-process data. It is part of Customer Data.

“Corra” means Correlia’s AI interviewer, which conducts recorded, adaptive video interviews through a photoreal avatar with a computer-generated face and voice, or in an avatar-free voice mode.

“Customer Data” means data Customer or its Authorised Users submit to the Services or import through Integrations, and data the Services generate for Customer, including Candidate Data and Vacancy information.

“Documentation” means Correlia’s user guides, instructions for use, security and AI documentation, and the AI Transparency Statement.

“DPA” means the Data Processing Addendum at /legal/dpa.

“Integrations” means connections Customer enables between the Platform and third-party services such as Slack, Ashby, Greenhouse, Linear, Google Calendar, LinkedIn and hh.ru (“Third-Party Services”), including through Correlia’s API or the MCP Agent (Section 3.5).

“Integrity Report” means the AI Output summarising the integrity signals observed during an interview (Section 9.3).

“Interview Materials” means Candidate Content and the AI Outputs relating to a Candidate.

“Order Form” means a document or online purchase flow that references these Terms and sets out the Services purchased, the term and the fees.

“Platform” means the Correlia platform at correlia.ai (including its subdomains), Corra, Correlia’s API and MCP server, and the Integrations Correlia provides.

“Services” means the Platform, Corra interviews, AI Outputs, Integrations, support and related services.

“Sub-processors” means third parties Correlia engages to process Candidate Data on its behalf, listed in the Sub-processor List at /legal/sub-processors.

“Vacancy” means a job opening Customer creates in the Platform, including the requirements, skills, questions and settings Customer configures.

3. The Services

3.1 Correlia is a business-to-business hiring platform. Customer uses it to manage Vacancies, import or upload Candidate resumes, invite Candidates, and have Corra conduct recorded video interviews. After an interview, the Services produce a transcript, per-question evaluations, scores, an AI summary and an Integrity Report.

3.2 Correlia is a technology provider. Correlia does not participate in, make or recommend hiring decisions and is not an employer, employment agency or recruiter for Customer. AI Outputs are decision support for Customer’s human reviewers; every decision about a Candidate is made by Customer.

3.3 The Services do not identify Candidates against external databases and do not create voiceprints. The integrity check may create a temporary face template during an interview, used solely to confirm that the same person remains on camera; it is deleted automatically when the interview ends. The Services do not infer emotions, personality, honesty, health conditions or protected characteristics from a Candidate’s face, voice, tone, accent, appearance or background. Scoring is based on the content of the Candidate’s answers and resume compared with the requirements Customer configured.

3.4 Correlia may add, change or remove features, but will not materially reduce core functionality during a paid subscription term without notice under Section 17. Beta, preview or early-access features (“Beta Features”) are provided “as is”, may be withdrawn at any time and carry no service commitments.

3.5 Correlia provides an API and an MCP (Model Context Protocol) server through which Authorised Users can operate the Platform from AI assistants and other tools (the “MCP Agent”). When Customer enables an Integration or gives an instruction through the API or the MCP Agent, Customer authorises Correlia to exchange Customer Data, including Candidate Data, with the relevant Third-Party Service as needed to carry out the instruction. Customer is responsible for every instruction and action taken through its account, including by an AI assistant, and for configuring Integrations so that Candidate Data reaches only the people and systems permitted by Section 6.

3.6 Third-Party Services are governed by their own terms and are not Sub-processors; data flows to them only on Customer’s instruction. Customer must comply with their terms, including job-board terms when importing profiles. Correlia is not responsible for Third-Party Services.

4. Accounts and Authorised Users

4.1 Customer must keep its account information accurate and current. Only Authorised Users may use the Services, through accounts Customer provisions. Customer must limit access to people who need it for its hiring process and remove access promptly when a person leaves or changes role. Customer is responsible for all activity under its account and for its Authorised Users’ acts and omissions.

4.2 Customer and its Authorised Users must keep passwords, API keys, MCP Agent tokens and other credentials confidential and must not share accounts. Customer must notify ntitov@correlia.ai promptly after becoming aware of any unauthorised use of its account or any other security incident affecting the Services.

4.3 If Customer is an agency using the Services for its clients, Customer must have each client’s authority to process Candidate Data through the Services, must bind each client’s personnel who receive Interview Materials to restrictions at least as protective as Section 6, and must ensure each client complies with Section 5. Customer remains fully responsible to Correlia for its clients.

5. Customer responsibilities and compliance

5.1 Customer is the employer or the organisation conducting the recruitment. Under AI Hiring Laws, Customer is the “employer”, “deployer” or “user” of the Services; under privacy laws, Customer is the “controller” or “business” of Candidate Data and Correlia is its “processor” or “service provider”.

5.2 Customer is responsible for establishing a lawful basis for processing Candidate Data through the Services in each jurisdiction where it recruits; for giving Candidates, employees and their representatives every notice the law requires; for obtaining any consent the law requires Customer itself to obtain; and for keeping the required records. Correlia’s pre-interview screen (Section 8.3) supports, but does not replace, these obligations.

5.3 Customer must comply with all AI Hiring Laws that apply to its use of the Services, including, where applicable:

• the Illinois AI Video Interview Act (notice, explanation, consent, 30-day deletion, sharing limits, and demographic reporting if relying solely on AI);
• the Illinois Human Rights Act AI-notice rules (P.A. 103-0804: notice of AI use; no zip-code proxies);
• NYC Local Law 144 (bias audit, 10-business-day notice, published summary);
• the California Civil Rights Council ADS regulations and CCPA/CPRA ADMT rules (pre-use notice, opt-out/appeal, 4-year records);
• Colorado SB 26-189 (deployer notices from 1 January 2027);
• the Maryland facial-recognition waiver law (for Maryland-based positions, Customer must obtain the Candidate’s signed waiver before the interview, because the integrity check creates a temporary facial template);
• EU AI Act deployer duties (Article 26 human oversight and informing candidates and workers’ representatives; Article 50 transparency; Article 86 explanations);
• GDPR and UK GDPR (DPIA, Article 22 safeguards); and
• equivalent laws elsewhere.

5.4 A person with the authority and competence to change the outcome must review AI Outputs before Customer makes any decision that affects a Candidate. Customer must not make an adverse decision about a Candidate solely on the basis of AI Outputs, must never treat the Integrity Report as the sole basis for rejection, and must not configure the MCP Agent or any other automation to reject or advance Candidates without this review.

5.5 Customer must include working contact details in every invitation, respond promptly to Candidates who request an accommodation or prefer not to be interviewed by AI, and provide a reasonable alternative process without detriment to the Candidate where the law requires it. Customer must not penalise a Candidate for such a request or for declining the Optional Training Consent.

5.6 Where the law requires, including in Germany, Italy and France, Customer must inform or consult works councils, unions or other employee representatives before using the Services.

5.7 Customer is responsible for the accuracy and lawfulness of the requirements, skills, questions and weightings it configures for each Vacancy. Customer must not use zip codes, postal codes or other proxies for protected characteristics.

5.8 Customer must not use the Services, or configure Corra, to:

• recognise or infer emotions, intentions or mental states;
• infer, score or categorise Candidates by race, ethnicity, sex, gender identity, age, religion, disability, national origin, sexual orientation or any other protected characteristic;
• monitor or surveil current employees (the Services are for recruitment and selection);
• make decisions about individuals under 18 or the local age of majority; or
• carry out any practice prohibited by Article 5 of the EU AI Act (Regulation (EU) 2024/1689), including emotion recognition in recruitment, biometric categorisation and social scoring.

5.9 Customer must keep the records AI Hiring Laws require. Customer must honour Candidate deletion requests within the time the law allows (30 days in Illinois) and, where required, instruct every recipient of a recording to delete it.

5.10 To support Customer’s compliance, Correlia publishes the AI Transparency Statement; provides notice templates Customer can adapt; makes interview and access logs available to Customer; provides Documentation, including instructions for use and bias and accuracy documentation as available; and cooperates reasonably with bias audits, risk assessments, data protection impact assessments and data subject requests, as described in the DPA. These materials do not transfer Customer’s obligations to Correlia.

6. Candidate Data Confidentiality and Use Restrictions

6.1 Customer and its Authorised Users may access Interview Materials only inside the Platform or through the Integrations and exports described in Section 6.3, and may use them only to evaluate the Candidate for the relevant Vacancy, meaning the Vacancy for which the Candidate is being considered through the Platform.

6.2 Customer must not, and must ensure that its Authorised Users do not:

• download, copy, screen-record, photograph, record on another device, extract or scrape interview recordings, transcripts, scores, summaries or Integrity Reports, or otherwise take them outside the Platform;
• redistribute, publish or post Interview Materials anywhere, including on social media;
• share Interview Materials with anyone not involved in the hiring decision for the relevant Vacancy;
• use Interview Materials to train or develop any artificial intelligence or machine learning model;
• use Interview Materials to re-identify or profile Candidates for any other purpose;
• retain Interview Materials after the configured retention period ends or these Terms terminate, except under Section 6.3; or
• circumvent any watermark, access control, link expiry or logging that Correlia applies.

6.3 Section 6.2 does not prohibit (a) the exports Correlia expressly provides, namely the push of scorecards to Customer’s applicant tracking system through an Integration, the Excel export of Candidate lists, and public candidate-page links, provided Customer uses them only within its own hiring process and subject to the same restrictions; or (b) retention or disclosure the law requires, such as record-keeping duties or a binding order, limited to what the law requires and kept confidential.

6.4 Public candidate-page links may be shared only with people involved in the hiring decision. Customer must revoke each link in the Platform as soon as it is no longer needed.

6.5 Customer is responsible for ensuring that its Authorised Users comply with this Section 6 and for every breach by an Authorised User or anyone to whom Customer gave access. If Customer becomes aware that Interview Materials have been accessed, copied, disclosed or used in breach of this Section 6, it must notify ntitov@correlia.ai within 48 hours, take all reasonable steps to retrieve and delete them, and cooperate with Correlia’s investigation and any required notifications.

6.6 Correlia may apply visible or invisible watermarks to recordings, transcripts and exports; log and monitor access to Interview Materials; suspend access where it reasonably believes this Section 6 has been breached; terminate under Section 16.2 for material breach of this Section 6; and seek injunctive or other equitable relief without posting a bond or proving actual damages.

6.7 This Section 6 is enforceable by Correlia and does not create rights that Candidates or other third parties may enforce under these Terms; Candidates’ rights arise under applicable law and the Candidate Privacy Notice. It survives termination for as long as Customer or any Authorised User holds any Interview Materials.

7. Acceptable Use

7.1 Customer must not, and must not allow anyone to:

• use the Services in breach of any law or to infringe the rights of any person;
• upload malicious code, unlawful or harmful content, or data it is not authorised to upload, including data obtained in breach of a Third-Party Service’s terms or without a lawful basis;
• interfere with the integrity, security or performance of the Platform, circumvent any access control or usage limit, or attempt unauthorised access to the Services, other customers’ data or Correlia’s systems;
• reverse engineer, decompile or otherwise attempt to derive the source code, models, prompts or logic of the Platform or Corra, except where the law prohibits this restriction;
• use the Services to build or improve a competing product, or copy any feature or user interface of the Platform;
• publish any benchmark or performance comparison of the Services without Correlia’s prior written consent;
• manipulate Corra or the evaluation process through prompt injection, jailbreaking or adversarial inputs, or coach Candidates to do so;
• resell, sublicense or rent the Services, or use them for anyone other than Customer (and, for an agency, its clients under Section 4.3); or
• access the Services by automated means other than the API and the MCP Agent in accordance with the Documentation.

7.2 Correlia may set rate, interview-volume and fair-use limits in the Documentation or an Order Form, which Customer must not exceed or circumvent. Correlia may investigate suspected breaches of this Section 7 and may remove content, suspend access or terminate under Section 16.

8. Data protection

8.1 The Data Processing Addendum at /legal/dpa is incorporated into these Terms and governs Correlia’s processing of personal data in Customer Data on Customer’s behalf.

8.2 For Candidate Data processed to deliver the Services, Customer is the controller or business and Correlia is the processor or service provider acting on Customer’s documented instructions. Correlia acts as an independent controller only for the limited purposes described in the DPA and the Candidate Privacy Notice, including platform security, legal compliance, de-identified analytics and AI training under the Optional Training Consent. Personal data about Authorised Users is governed by the Privacy Policy (/legal/privacy).

8.3 Before each interview, the Platform shows the Candidate links to the Candidate Privacy Notice, the Candidate Interview Terms and the AI Transparency Statement and requires the Candidate to confirm, through a checkbox that is unchecked by default, that they have read the Candidate Privacy Notice, agree to the Candidate Interview Terms, understand that the interview is recorded and that Corra is an AI interviewer with a computer-generated face and voice, and consent to AI analysis of the interview. The interview cannot start until the Candidate confirms, and Correlia keeps a record of each confirmation. Customer must not alter or bypass the pre-interview screen or represent Corra to Candidates as a person.

8.4 The same screen offers a separate, optional checkbox, unchecked by default, by which a Candidate may allow Correlia to use their interview recording (video, audio and transcript) to train and improve Correlia’s own AI models (“Optional Training Consent”). It has no effect on the Candidate’s application, and Customer must not require, encourage or reward it. A Candidate may withdraw it at any time at ntitov@correlia.ai, after which Correlia removes the recording from its training datasets within 30 days. The option is on by default. Customer may switch it off for all of its Candidates at any time through the account setting “Allow Optional Training Consent for my candidates” or by written notice to ntitov@correlia.ai.

8.5 Correlia uses the Sub-processors listed at /legal/sub-processors and will give notice of changes, with a right to object, as set out in the DPA. Third-Party Services are not Sub-processors. Correlia’s third-party AI providers are contractually prohibited from using Customer Data to train their models.

8.6 Correlia maintains an information security programme appropriate to the sensitivity of Candidate Data, as described in the DPA. Customer Data is stored and processed in the United States on Amazon Web Services, encrypted in transit and at rest; international transfers are governed by the DPA.

8.7 Customer configures how long recordings, transcripts, AI Outputs and integrity signals are retained; the default is 12 months after the interview. Customer may delete Candidate Data earlier at any time.

9. AI Outputs: nature and limitations

9.1 AI Outputs are generated by artificial intelligence from the Candidate’s answers, resume and profile data, interview events, and the requirements Customer configured. They may be inaccurate or incomplete. Corra may occasionally mis-hear, mis-transcribe or interrupt a Candidate.

9.2 Scores measure how well the content of a Candidate’s answers and resume matches the requirements Customer configured for the Vacancy. They are not an absolute measure of ability or suitability.

9.3 The Integrity Report reflects observable events and patterns during the interview, such as window focus changes, copy and paste events, answer timing, text patterns and camera presence. It does not detect lies or prove that a Candidate cheated, and many flagged events have innocent explanations. It is a signal that prompts human review, not proof of misconduct, and must not be the sole basis for rejecting a Candidate, who should be given an opportunity to explain.

9.4 Customer must review the transcript and, where relevant, the recording before acting on AI Outputs. AI Outputs are not consumer reports or background checks.

9.5 Correlia does not guarantee any hiring outcome, including that any Candidate will be suitable or that the Services will identify every instance of fraud or cheating. Customer is solely responsible for every decision it makes about a Candidate and for the consequences of relying on AI Outputs.

9.6 If an interview fails technically, Candidates are directed to contact Customer. Customer decides, at its discretion, whether to offer a re-take or an alternative process.

10. Fees and payment

10.1 Customer will pay the fees in each Order Form. Unless the Order Form says otherwise, fees are for a subscription for the stated term and are non-cancellable and non-refundable except as expressly provided in these Terms. No fees are payable for a pilot or free trial unless the Order Form says otherwise.

10.2 Correlia invoices in advance for each billing period unless the Order Form says otherwise. Invoices are payable within 30 days of the invoice date; usage above purchased quantities is invoiced in arrears. Overdue amounts accrue interest at 1% per month, or the highest lawful rate if lower, plus reasonable collection costs, except for amounts disputed in good faith before the due date.

10.3 Fees exclude sales, use, value added, withholding and similar taxes, for which Customer is responsible other than taxes on Correlia’s income. If Customer must withhold tax, it will increase the payment so that Correlia receives the full invoiced amount.

10.4 Correlia may change fees for a renewal term by giving notice at least 30 days before the renewal date; Customer may then give notice of non-renewal under Section 16.1. If any undisputed amount is overdue, Correlia may suspend access to the Services after at least 10 days’ written notice until it is paid.

11. Intellectual property

11.1 Correlia and its licensors own all rights in the Platform, Corra, the AI models, the question-generation and evaluation technology, the Documentation, and all improvements and derivative works. Correlia grants Customer a non-exclusive, non-transferable licence during the subscription term to use the Services for its own hiring in accordance with these Terms and the Documentation. All other rights are reserved.

11.2 As between the parties, Customer owns Customer Data, including AI Outputs generated for Customer, subject to Correlia’s rights in the Platform and the restrictions in Sections 6 and 9. Customer grants Correlia a worldwide, non-exclusive licence to process Customer Data to provide and support the Services and as otherwise permitted by these Terms and the DPA.

11.3 Correlia will not use Customer Data, including Candidate Data, to train or improve AI models except (a) for service improvement using de-identified or aggregated data that identifies neither Customer nor any Candidate; and (b) for recordings of Candidates who gave Optional Training Consent where Customer has not switched the option off, as described in Section 8.4, the Candidate Privacy Notice and the DPA.

11.4 Correlia owns aggregated and de-identified data about the operation and use of the Services and may use it to operate, secure and improve them without identifying Customer or any Candidate. Correlia may use any feedback Customer provides without restriction or obligation.

12. Confidentiality

12.1 “Confidential Information” means non-public information one party (the “Discloser”) discloses to the other (the “Recipient”) under these Terms that is marked confidential or that a reasonable person would treat as confidential. Customer Data is Customer’s Confidential Information. Confidential Information excludes information that was public through no fault of the Recipient, already known to it, received from a third party without restriction, or independently developed; these exclusions do not apply to Candidate Data.

12.2 The Recipient will use Confidential Information only to perform its obligations and exercise its rights under these Terms, protect it with at least reasonable care, and disclose it only to its and its affiliates’ personnel and advisers who need to know it and are bound by obligations at least as protective, or where required by law or a binding order, with prompt notice to the Discloser where permitted. These obligations last for the term and three years afterwards, and for trade secrets and Candidate Data for as long as the information remains confidential.

13. Warranties and disclaimers

13.1 Each party warrants that it is validly organised, has authority to enter into these Terms, and is not breaching any other agreement by doing so.

13.2 Correlia warrants that during a paid subscription term the Services will perform materially in accordance with the Documentation. If they do not, Customer must notify Correlia within 30 days of discovering the problem; Correlia will use commercially reasonable efforts to correct it and, if it cannot within a reasonable time, Customer may terminate the affected Order Form and receive a refund of prepaid fees for the remainder of the term. This is Customer’s exclusive remedy for breach of this warranty, which does not apply to pilots, free trials or Beta Features.

13.3 Customer warrants that it has all rights, permissions and lawful bases needed to submit Customer Data and have Correlia process it as described in these Terms and the DPA, and that its use of the Services and its hiring decisions comply with Section 5 and applicable law.

13.4 Except as expressly stated in these Terms, the Services, AI Outputs and Documentation are provided “as is” and “as available”, and Correlia disclaims all other warranties, express, implied or statutory, including merchantability, fitness for a particular purpose, title and non-infringement. Correlia does not warrant that the Services will be uninterrupted, error-free or secure; that AI Outputs will be accurate, complete or reliable (see Section 9); or that the Services or their use will satisfy Customer’s legal obligations, including under AI Hiring Laws. Correlia does not provide legal advice.

14. Indemnification

14.1 Correlia will defend Customer against any third-party claim alleging that the Platform, as provided by Correlia and used in accordance with these Terms, infringes a patent, copyright or trademark or misappropriates a trade secret, and will pay the damages, costs and settlements finally awarded or agreed. This does not cover claims arising from Customer Data, Third-Party Services, modifications or combinations not made by Correlia, use in breach of these Terms, or Beta Features. If the Platform is or may be subject to such a claim, Correlia may procure the right for Customer to continue using it, modify or replace it, or terminate the affected Services and refund prepaid fees for the remainder of the term.

14.2 Customer will defend Correlia, its affiliates and their personnel against any third-party claim arising from (a) Customer Data, including any allegation that Customer lacked the rights, notices, consents or lawful basis for it; (b) Customer’s hiring decisions or employment practices; (c) Customer’s breach of Section 5, 6 or 7; (d) Customer’s violation of AI Hiring Laws, privacy, anti-discrimination or recording laws; (e) unauthorised disclosure or use of Candidate Content or other Interview Materials by Customer, its Authorised Users or anyone who obtained them from Customer; or (f) Third-Party Services or instructions given through the API or the MCP Agent, and will pay the damages, penalties, costs and settlements finally awarded or agreed.

14.3 The indemnified party must notify the other promptly in writing, give it sole control of the defence and settlement (but no settlement may impose obligations on, or admit fault by, the indemnified party without its consent), and cooperate reasonably at the defending party’s expense.

15. Limitation of liability

15.1 To the fullest extent permitted by law, neither party is liable under or in connection with these Terms for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data.

15.2 To the fullest extent permitted by law, each party’s total aggregate liability under or in connection with these Terms, the DPA and all Order Forms will not exceed the fees paid or payable by Customer in the 12 months before the event giving rise to the liability, or US$1,000 for a pilot or free trial under which no fees are payable.

15.3 Sections 15.1 and 15.2 do not limit (a) either party’s indemnification obligations under Section 14; (b) Customer’s breach of Section 6 or either party’s breach of Section 12; (c) wilful misconduct or fraud; (d) Customer’s obligation to pay fees; or (e) liability that cannot be limited by law.

16. Term, termination and suspension

16.1 Each subscription runs for the initial term in the Order Form and renews automatically for successive terms of the same length (or 12 months, if none is stated) unless either party gives written notice of non-renewal at least 30 days before the end of the current term.

16.2 Either party may terminate these Terms or an affected Order Form by written notice if the other materially breaches them and does not cure within 30 days after written notice describing the breach, or becomes insolvent or subject to bankruptcy or similar proceedings. Correlia may terminate immediately if Customer’s breach of Section 5, 6 or 7 cannot be cured, involves unauthorised disclosure of Interview Materials, or creates a risk of harm to Candidates.

16.3 Correlia may suspend access to all or part of the Services, with notice where practicable, if it reasonably believes an account is compromised or used in breach of Section 5, 6 or 7; to prevent harm to Candidates, other customers or the Platform; under Section 10.4; or where the law requires. Suspensions will be limited to what is reasonably necessary.

16.4 On termination or expiry, Customer’s right to use the affected Services ends and Customer must pay fees owed for the period before termination. For 30 days after termination, Customer may export its Customer Data using the Platform’s exports, subject to Section 6. Correlia then deletes Customer Data in accordance with the DPA: from production systems within 30 days and from backups within 90 days, except data Correlia must retain by law or holds as an independent controller under Section 8.2. Customer receives a refund of prepaid fees for the remainder of the term only if it terminates for Correlia’s uncured breach.

16.5 Sections 2, 6, 9, 10 (for amounts owed), 11 to 15, 16.4, 16.5 and 18 to 20, and any other provision that by its nature should survive, survive termination or expiry.

17. Changes to the Services and these Terms

17.1 Correlia may change the Services under Section 3.4 and may update these Terms. For a change that materially reduces core functionality during a paid subscription term, or a material change to these Terms, Correlia will give at least 30 days’ notice by email or through the Platform; changes required by law may take effect sooner.

17.2 If Customer objects to such a change, it may terminate the affected Order Form before the change takes effect and receive a refund of prepaid fees for the remainder of the term. Continued use after a change takes effect is acceptance of the change.

18. Governing law and disputes

18.1 These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of Delaware, USA, without regard to its conflict of laws rules.

18.2 The state and federal courts located in Delaware have exclusive jurisdiction over any such dispute. Either party may seek injunctive or other equitable relief to protect its intellectual property or Confidential Information, and Correlia may do so to protect Interview Materials under Section 6, in any court of competent jurisdiction anywhere in the world. To the extent permitted by law, each party waives its right to a jury trial.

19. General

19.1 Customer may not assign these Terms or any Order Form without Correlia’s prior written consent, except to an affiliate or a successor in a merger or sale of substantially all of its assets. Correlia may assign these Terms to an affiliate or successor. Any other attempted assignment is void.

19.2 Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, epidemics, war, labour disputes, government action or internet failures, provided it uses reasonable efforts to mitigate.

19.3 Legal notices to Correlia must be sent by email to ntitov@correlia.ai, with a copy by post to Correlia Inc., 630 Chapel St., New Haven, CT 06510, USA. Legal notices to Customer are sent by email to Customer’s account email address or through the Platform. Email notices are deemed received on the next business day.

19.4 These Terms, the DPA, each Order Form and the Documentation are the entire agreement about the Services and supersede all prior agreements, proposals and representations; terms in a Customer purchase order do not apply. If any provision is unenforceable, it will be modified to the minimum extent needed and the rest remains in effect. No waiver is effective unless in writing. The parties are independent contractors.

19.5 Each party will comply with applicable export control and sanctions laws, and Customer represents that it is not subject to US sanctions. The Services are not offered to US government end users under these Terms.

19.6 Correlia may use Customer’s name and logo to identify Customer as a customer only with Customer’s prior consent, given in an Order Form or by email and withdrawable on written notice. Order Forms may be signed electronically and in counterparts. Except for persons indemnified under Section 14, these Terms confer no rights on any third party, including Candidates.

20. Contact

Correlia Inc., 630 Chapel St., New Haven, CT 06510, USA

Legal notices, privacy and data protection requests, security reports and support: ntitov@correlia.ai

Related documents: Privacy Policy (/legal/privacy) · Candidate Privacy Notice (/legal/candidate-privacy-notice) · Candidate Interview Terms (/legal/candidate-terms) · AI Transparency Statement (/legal/ai-transparency) · Data Processing Addendum (/legal/dpa) · Sub-processor List (/legal/sub-processors) · Cookie Policy (/legal/cookies).